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OJ’s Plumbing & Gas Pty Ltd,
below called OJ´s.
For us at OJ´s, it is important that you and your personal data are treated responsibly with regard to your privacy and that you find out what information we collect about you and how we use it. This policy also describes your rights and how to exercise your rights.
When you use our services or shop with us, you may directly or indirectly provide us with information about yourself in a number of different ways, such as when you make a purchase, for example. via our website or store, contact us or use one of our services where you provide personal data.
Information you provide to us, which may be:
Name, e-mail address, mobile phone number, billing and/or delivery address, social security number, etc.
Payment information: Credit and debit card data, invoice information, bank account number, etc.
Property: Address, personal items, lost personal items.
When you use our services, we may collect the following information:Collection of address information: At your request, address information may be collected to facilitate purchases.
Information about goods/services – details about the goods/services you have purchased.
Financial information – approved credits via our partners.
Device information/Information about how you used our website; for example how you reached us and how you use our services.
Geographic information; for example your geographic location in order to deliver goods to you
In connection with your purchase of goods or services from OJ’s, you enter into, and approve by receiving your goods, a purchase agreement with OJ’s. In connection with this, your personal data may be saved and they are used to provide, perform and improve our services.
With the support of the purchase agreement, your personal data will be processed to:
Carry out your purchase of goods and services and, if necessary, verify your identity for e.g. credit purchase
Provide you with customer support and information about products and services that you request from us
Deliver goods and services
Any warranty, service and complaint matters
Market products and services
Send out newsletters with current offers.
Cookies save your web settings to create a better user experience and be able to direct relevant market offers to you
Invite you to participate in events and customer surveys.
Evaluate and improve our product range and services and the systems in which they are provided such as through troubleshooting, data analysis, development and testing, and the like (business development and quality purposes).
Handle customer service matters and respond to inquiries, complaints and the like (provide good service, quality and training)
Save started order placement/customer basket (provide a good service)
Share and share other customers’ evaluations of products (provide a good service)
To be able to implement and manage participation in competitions and/or events (provide a good service).
To be able to prevent abuse of a service or to prevent, prevent and investigate crimes against the company (prevent, investigate and detect crimes).
Communicate with you.
OJ’s may also use your information to communicate with you via mail, telephone and electronically. If you do not want to receive targeted communication from us, you can unsubscribe directly, you can email [email protected]
Note that a change does not always apply immediately. We will comply with your request as soon as practicable and aim to amend no later than 30 days after we receive your request.
OJ’s strives to protect your personal data and maintains appropriate technical and organizational measures to prevent inappropriate or involuntary disclosures, use, access, loss, alteration or damage of your personal data.
Only OJ’s or our suppliers’ employees who need access to your personal data for a specific task will have access to your personal data.3.1. What we will not do with your data
We will not sell your personal data to third parties.
We will handle your personal data within Australia. If personal data is transferred to or processed in a country outside Australia, OJ’s will take all reasonable legal, technical and organizational measures to ensure that your personal data is handled securely and with an adequate level of protection that is comparable to the protection offered within Australia.
We will only retain your personal data for as long as necessary to fulfill the purposes specified in this policy. When we save your data for other purposes, e.g. in order to fulfill accounting requirements, we save your data only as long as it is necessary and/or legally required for the respective purpose. We will carry out regular thinning and remove personal data if it is no longer needed.
Right to access your data.
You can request a copy of the information we have about you and verify the information we have about you. The copy is free of charge and we aim to give you an answer within 30 days.
You have the right to have incorrect or incomplete information about yourself changed/corrected.
Right to be deleted (“the right to be forgotten”)
If you no longer want us to save your data, you have the right to have your data deleted provided that it is no longer necessary for the purpose for which it was collected. However, there may be legal obligations such as e.g. the Accounting Act, which means that we cannot immediately delete parts of your data. In those cases, we will only save the data that we are obliged by law to keep. If the processing is based on consent and this is revoked, your data will be deleted.
• If you dispute that the personal data is correct
• The treatment is illegal
• We no longer need the data, but you need it to establish, assert or defend a legal claim.
You have the right to object to processing if the legal basis for your processing is balance of interests or public interest.
You have the right to have the personal data that you provided to us that is processed automatically transferred to yourself or a new personal data controller if the legal basis is consent or that the processing was necessary to fulfill a contract and this does not adversely affect the rights of third parties .
You have the right to revoke any consent you have given OJ’s at any time.
If it is necessary for entering into or fulfilling an agreement with you,
If permitted by applicable law,
Or if you have consented to treatment.
If you have questions regarding the handling of your personal data, please email us at [email protected]
OJ’s reserves the right to change and update this policy. Created and updated 2024-06-10